Privacy Policy

1. Who We Are

Nemesida Smart Data, LTD is a legal entity responsible for processing your personal data according to this Privacy Policy and data protection laws. This Policy provides information about your rights and our obligations, explaining how, why, and when we process your data, adhering to the principle of "data minimization." We collect only the data necessary to ensure the functionality of Nemesida VPN. The company is registered at Theofilou Georgiadi, 3Ε, Agios Athanasios, 4103, Limassol, Cyprus. For privacy-related inquiries, contact us at info@nsdltd.com. Please read this Privacy Policy carefully. If you disagree with our policy, do not use our software or provide your information.

2. What Data We Collect

We process information depending on how you interact with our website and app. Primarily, we collect data to provide you with the functionality of our services, improve their performance, and ensure security. We adhere to the data minimization principle—collecting only the data necessary for specific purposes. 2.1 When visiting the website: Visit data: IP address, geolocation (based on IP), browser, language, and operating system. This helps optimize the website, improve the interface, and protect against potential threats. Cookies: Used to store language preferences and other settings to enhance your experience. 2.2 When registering and creating an account in the Nemesida VPN app: Device ID, used for user authentication when establishing a VPN connection. Email and password hash for authorization and secure system login. We may also use your email to send product and offer notifications, to which you consent during registration. 2.3 When using the app: Technical data: Operating system, device type, connection data. This is necessary to ensure the proper functioning of the app and communication with our servers. VPN traffic: We do not collect information about the websites you visit, but we collect data about the amount of traffic used in the free version. 2.4 Payment Information: Email for billing and country of residence. If you purchase a subscription, payments are processed by third-party operators, which may request additional information, such as your bank card number. 2.5 Support and Feedback: If you contact support, we may retain your messages and contact details to handle the request. 2.6 Diagnostic Information: The collected data is used to analyze the service’s performance and improve user experience. This includes analyzing connection types, average connection times, and stability assessments, allowing us to make necessary changes and improvements. We strictly adhere to the principle of data minimization, collecting only the data necessary to provide the functionality of our products and services.

3. Cookies and Other Technologies

3.1 On the Nemesida VPN website, we use cookies to improve the site’s functionality and provide personalized content, such as automatic interface language selection. These files may collect information about your interactions with the site but do not contain personal data. You can disable cookies in your browser settings, but doing so may limit the site’s functionality (e.g., access to certain sections or settings). 3.2 In the Nemesida VPN app, cookies are not used, but we use device ID authentication. This is a unique identifier of your device that helps ensure security and the stable operation of the app. Additionally, email and password credentials may be used for login. These data are encrypted and stored securely to ensure the highest level of security for your credentials.

5. How Long We Keep Your Data

Your data is stored for as long as necessary to fulfill the purposes for which it was collected, including maintaining your account and providing access to services. If your account is deleted, your data will also be removed. If you want to request the deletion of your data, contact us at info@nsdltd.com.

6. Your Rights

You have several rights regarding the processing of your data: 6.1 Right to access — you can request information about what data we process and for what purpose. 6.2 Right to rectification — if your data is incorrect or outdated, you can request an update. 6.3 Right to erasure — you have the right to request data deletion if it is no longer needed for processing purposes. 6.4 Right to restrict processing — you can ask us to temporarily stop processing your data. 6.5 Right to data portability — at your request, we can transfer your data to another service provider. 6.6 Right to object — if the data processing is based on our legitimate interests, you can object to it. 6.7 Right to withdraw consent — if the processing is based on your consent, you can withdraw it at any time. To exercise these rights, you can contact us at info@nsdltd.com. We commit to responding to your request within a reasonable time.

7. Data Protection

We implement comprehensive measures to ensure the security of your personal data: 7.1 Data encryption — all transmitted information, including authorization data (device ID, email, and password), is encrypted using modern technologies. 7.2 Access to data is limited only to authorized employees who need it to perform their tasks. 7.3 Infrastructure-level protection measures — we secure servers against unauthorized access, cyberattacks, and data leaks. Our servers are located in countries with high data protection standards. 7.4 Regular audit and update — we regularly review our data processing processes and improve them according to new security standards. We strive to minimize the risks of unauthorized access to your data and constantly enhance our security measures.

8. Data Transfer

We may transfer your data to third parties only when necessary to provide you with services or fulfill obligations. This may include: 8.1 Payment processing: Your data may be transferred to payment systems for transaction processing. We only work with trusted and certified providers who comply with international data security standards, such as PCI DSS. 8.2 Use of third-party services: This may include data processing for analytics, hosting, or sending notifications. In each case, we enter into agreements with third parties to ensure data protection and compliance with all applicable laws. 8.3 International data transfer: Your data may be transferred to servers located outside your country of residence, including EU countries. This data is processed following European data protection standards (GDPR) and other local privacy laws. We take appropriate measures to ensure a high level of protection when transferring data to other jurisdictions. 8.4 Legal requirements: We may transfer data if required by law, to comply with legal obligations. Before transferring data to third parties, we ensure that all parties adhere to strict privacy and security standards.

9. Age Restrictions

Our services are not intended for individuals under the age of 18. If we learn that a child under 18 has provided us with their data, we will take steps to delete it. If you believe that a minor has provided us with their data, please contact us at info@nsdltd.com.

10. Changes to the Privacy Policy

We reserve the right to make changes to this Privacy Policy. All changes will take effect once they are posted on this page, and you automatically agree to the updated Policy by continuing to use our products and services. In the case of significant changes that may affect your rights, we will notify you via the app or email. We recommend regularly checking this page to stay informed of any updates. If you disagree with the changes, you may stop using our software and request the deletion of your data.